If it is necessary to change or cancel your appointment, we request you do so a minimum of 24 hours in advance. Last minute cancellations do not allow us time to fill your reservation, resulting in loss of income for your therapist. Regretfully if we do not receive adequate notice of cancellation, 50% of the service will be charged or 100% for no show appointments. Calling to cancel less than 3 hours prior or after your appointment was scheduled to start will automatically result in full charge for your service. We require a card on file to make all appointments. The policy is the same for gift cards.