Frequently asked questions
If it is necessary to change or cancel your appointment, we request you do so a minimum of 24 hours in advance. Last minute cancellations do not allow us time to fill your reservation, resulting in loss of income for your therapist. Regretfully if we do not receive adequate notice of cancellation, 50% of the service will be charged or 100% for no show appointments. Calling to cancel less than 3 hours prior or after your appointment was scheduled to start will automatically result in full charge for your service. We require a card on file to make all appointments. The policy is the same for gift cards.
To guarantee that you, as well as other guests have the most relaxing experience, we ask that you turn your phone on silent and refrain from any phone calls. If you are new to the spa, please arrive 10-15 minutes before your appointment to fill out paperwork or do so on our website prior. If you do not show up before, we may use part of that time as your overall service time. Please arrive early to ensure that you receive your full treatment time.
Yes! Bachelorette/Bachelor parties, business, friends, and any other group you want to celebrate with a spa day. Beverages and small bites available upon request.
Be sure to book out your appointments in advance to ensure you all receive the treatments and times you want. Our St. Pete Beach location can accommodate up to 8 people at once and Tierra Verde can accommodate up to 5 people at once depending on treatments. For larger groups appointments can be done one after another. A credit card number is needed to book the appointments, and a cancellation fee will be charged if appointments are canceled with less than 48 hours notice. For more information contact us at either location.
That is completely up to you! Prior to your service, the therapist will leave the room for you to get comfortable. During the service you will be covered and draping is done so only the body part being worked on uncovered. For a facial you will be given a wrap to wear and will be under the sheet and blanket.
The gift card must be presented at check out to redeem for spa treatments and/or retail items, as well as gratuity. Gift cards have no cash value and are void until activated at the time of purchase. Lemon Tree is not responsible for lost or stolen cards, or for unauthorized use. Gift cards cannot be used towards the purchase of another gift card. Gift cards are nontransferable. All rules are subject to change. Please check back for updates.
No problem! Most of our estheticians are trained in all of our services. We will book what is called the "Consultation Facial", which means the esthetician will analyze your skin, talk over types of facials and you can choose which is best based on you skin type/concerns. If you are interested in Dermaplaning, please make sure the receptionist is aware as only certain estheticians offer that.